SkyCity: strengthening host responsibility with UiPath automation

The challenge

Running busy gaming and entertainment venues around the clock means SkyCity must spot patron-risk indicators, respond consistently and show that it is meeting its host responsibility obligations. Manual processes across many teams and systems can delay action, create inconsistent records and make compliance evidence hard to pull together.

The solution

SkyCity's UiPath automations coordinate host responsibility and compliance work continuously across Auckland, Hamilton and Adelaide. They connect to many back-office systems, gather and validate information, trigger timely workflows and give gaming-floor staff the information and support they need at the right time, so frontline teams can focus on patrons.

• 24/7 control execution across shifts and locations, with less reliance on manual hand-offs.
• A clear audit trail of actions, checks, exceptions and outcomes, as evidence of ongoing compliance and patron care.
• Timely escalation of issues to the right staff for faster, more consistent intervention.
• Management oversight through structured reporting on activity, exceptions, service levels and emerging risk.

What Flex did

Flex Consulting worked closely with SkyCity's risk and compliance specialists to turn host responsibility requirements into reliable, auditable automation. Flex provided process discovery and control design, solution architecture, UiPath development, integration with back-office systems, testing, deployment, documentation, training and ongoing support.

The result

Repeatable controls are built into day-to-day operations. SkyCity has stronger patron protection, lower operational risk and transparent evidence of compliance, gaming-floor staff get faster support, and management has the reporting it needs to govern an always-on operation.