6+ years running Orora's endpoint service
- Client
- Orora
- Industry
- Manufacturing and packaging
- Platform
- Radia
Key results
- About 730 active devices managed (February 2026)
- 48 support days a year, planned across the year
- Monthly operating system and third-party patching
Services used
The challenge
Orora manages its desktop estate with Radia. Keeping the platform healthy and secure takes specialist skills, and Orora needed a reliable way to patch operating systems and third-party applications, support the platform and get expert help without building a large in-house team.
What Flex provides
Flex Consulting has run a remotely delivered managed service for Orora for more than six years. It is a structured annual service that combines routine patching, platform maintenance, application packaging, reporting and direct support for Orora's desktop team, delivered through secure access to the Radia Core and Satellite environment.
- Monthly desktop and operating system patching
- Third-party application updates to support security compliance
- Resolution of Radia infrastructure issues and vendor support cases
- Application packaging, with PACMAN, Radia Admin Tool and PowerShell support
- Ad hoc and automated reporting, plus training for Orora's team
The result
Orora has a dependable endpoint management model that combines automation with specialist oversight. Devices stay current, security improves, endpoint risk falls through repeatable updates and compliance visibility, and the internal technology team has support with predictable effort and cost.