24/7 support for business-critical automations
- Client
- NZ Health Group
- Industry
- Education and health
- Platform
- UiPath
Key results
- 24/7 support for agreed production automations
- AI-enabled automated regression testing of the core platform
- Monitoring and issue trends used to prevent failures before they happen
Services used
The challenge
NZ Health Group relies on core systems and digital processes to deliver essential services. When an automation fails, processing stops, manual work builds up and service continuity is at risk. The organisation wanted dependable support for its business-critical UiPath automations, and automated testing to make changes to its core platform safer and faster.
What Flex provides
Flex Consulting provides specialist UiPath delivery and support alongside NZ Health Group's own operational teams, who keep ownership of the wider production environment. Flex knows the processes and the technology, and helps with automation support, issue diagnosis, controlled enhancements and automated testing.
- 24/7 support for agreed production automations, with issues assessed and escalated when needed.
- Incident response: established escalation, diagnosis and recovery practices that restore processing as quickly as practical.
- Preventative support: monitoring information, issue trends and maintenance used to spot risks before they cause disruption.
- Support across the lifecycle: production issues, defect fixes, controlled enhancements and optimisation.
AI-enabled automated testing
Flex uses UiPath's AI-enabled testing to check changes to NZ Health Group's core system. Test automations work through application screens the way a person would, validate the results and repeatedly exercise critical business journeys. That extends regression coverage, reduces repetitive manual testing, finds defects earlier and gives consistent evidence that key processes still work after each change.
The result
Business-critical automations have responsive support around the clock, fewer automation failures reach production, releases go out with more confidence, and the automation estate keeps evolving with the business.