43k+ tasks automated every month
- Client
- Contact Energy
- Industry
- Energy and utilities
- Platform
- UiPath
Key results
- 45+ enterprise automations on a mature UiPath operating model
- 43,000+ tasks automated each month, running 24/7
- About 26 FTE of daily capacity released
- About 500 reusable SAP test components and 93 automated test sets
Services used
An automation programme that kept growing
Contact Energy started its UiPath journey in 2018, put its first processes into production in 2019 and set up a Centre of Excellence later that year. The programme has grown to more than 45 automations across the business, running around the clock to handle tens of thousands of tasks a month, absorb workload peaks and take repetitive processing off employees.
Turning SAP upgrade risk into repeatable assurance
A major SAP upgrade needed faster, more consistent regression testing with better coverage. Much of Contact's enterprise testing outside its digital applications was manual, test scripts were written for each project and then recreated, and earlier SAP S/4HANA migration testing had been costly and slow.
Contact used UiPath to build an automated testing capability for SAP: a defined technical framework, reusable test components, central test management and automated retrieval of test data. By 2025 it had about 500 reusable test components and around 93 automated test sets, which testers can run daily or on demand. For the 2026 SAP upgrade, specialist UiPath resources were added to build, support and run automated SAP test cases and connect them to Contact's wider testing.
Process mining: improvement backed by evidence
Contact introduced UiPath Process Mining in 2021 to see how work actually flows through its systems and teams. Event data rebuilds each end-to-end process, showing variants, bottlenecks, rework, delays and control exceptions, and separating one-off issues from systemic ones. That evidence sets the priority for the next improvement or automation, gives a baseline to measure benefits against, and provides assurance after a change. Process analytics have also supported 12 Board audit process reviews.
Flex's role
Flex Consulting delivered the SAP test automation. Our UiPath testing specialists built, supported and ran the automated SAP test cases for the upgrade and connected them to Contact's wider testing, so regression testing that had been manual and project-by-project became a repeatable, on-demand capability.